Our Core Values

A recognized leader in improving the patient experience, we take tremendous pride in the relationships we build with our clients. Equally rewarding is the loyalty and trust built with your key stakeholders — your patients, physicians, employees and the people in the communities you serve. Together, we are able to make great strides toward improving the patient experience. Press Ganey’s core values inspire us to be the best, and help bring out the best in you.

Partnership

We support health care providers produce excellent outcomes by understanding their clinical and financial business objectives. Every day, we partner with more than 10,000 health care organizations across the continuum of care — including 50 percent of all U.S. hospitals — to advance quality of care and stakeholder satisfaction.

Innovation

We constantly push ourselves to deliver fresh thinking and sound insight to solve the challenges our clients face every day. To do this, we foster a caring and innovative work environment that rewards passion and ingenuity.

Service

From start to finish, our focus on client service and support is steadfast. We offer experienced, dedicated advisors and account teams, as well as the industry’s largest health care performance databases — including comparative customer feedback, actionable survey data and improvement resources — to help clients drive targeted performance improvement.