Healthcare Success, By Stewart Gandolf, April 18, 2016
"The traditional physician-centered world of health care delivery has morphed into a consumer-savvy, patient-centric environment. And doctors, health systems and hospitals are increasingly challenged to improve performance, deliver greater value, reduce patient suffering and improve the patient experience.
Our podcast discussion today, Dr. Thomas Lee, Press Ganey CMO, examines 'the strategic imperative for provider organizations to employ a more patient-centric approach in order to capture and retain business.'
The springboard for this informative interview centers on Dr. Lee’s perceptive and instructive book: An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage. It’s on our “highly recommended” reading list."