Forbes, By Kevin Kruse, Jan. 28, 2016
“White Paper: Building a High-Performing Workforce“
Did you know engagement of nurses correlates more strongly to mortality than the nurse to patient ratio? It’s that important. This month healthcare consulting firm, Press Ganey, released a white paper sharing their data and recommendations. A great figure showing employee engagement positively correlates to patient experience based on HCAHP scores. They also show data revealing that 25 to 34 year olds are the least engaged. This is the first time I’ve actually seen hard data to back the assertion that the younger generation(s) is less engaged, although their misleading y-axis distorts the true scale and magnitude of the problem. Also worthy are their recommendations to measure engagement at the work unit level and triage the results. Different follow-up for each of the three groups. This is a solid strategy that would work in any industry.