Becker's Hospital Review
, By Kelly Gooch, Feb. 29, 2016
Barbara A. Reilly, PhD
Senior Vice President of Employee, Nurse, and Physician Engagement at Press Ganey
"When assessing relative engagement, I like to use the metaphor, 'How full is your tank?' We all have a relative tank of engagement, and there are experiences that fill it and situations that deplete this engagement reservoir. When employees are walking around with an empty tank, it's easy to see.
For many people, it's exhibited by withdrawing from conversations or meetings or being unusually silent. This can show as lack of energy or enthusiasm for the work itself. Individuals might start postponing or canceling meetings or figuring out ways to expend the least amount of energy to get by. There is a decreased level of helpfulness or willingness to go above and beyond that endures over time.
Leaders should be listening as well. People who are disengaged tend to hold on to the same problems or situations. Does an employee bring up a concern, over and over, even when the problem has been addressed? Some disengaged employees spend an incredible amount of time talking in the form of complaining, blaming, or 'sharing their story' vs. completing work. I like to call this the talking vs. doing ratio. Leaders should tune into what this ratio looks like.
A disengaged employee is suffering and it takes a skilled leader to spot it, understand it, and address it."
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