Press Ganey Releases Findings on EDCAHPS Early Adopters Program

Report Identifies Emergency Room Improvement Opportunities in Preparation for EDCAHPS

Boston, Massachusetts, March 3, 2015 – Press Ganey today released “EDCAHPS Early Adopter Study: Understanding Patient-Centered Value in the ED,” revealing its findings from early adopters of the Emergency Department Consumer Assessment of Healthcare Providers and Systems (EDCAHPS) survey. The report pinpoints several opportunities where ED patient needs can be better met to reduce patient suffering and illustrates the importance of preparing now for the impending EDCAHPS mandate.

“Emergency Departments are unique environments in the health care system. They are the primary focal point for acute care services and a gateway to inpatient care,” said Patrick T. Ryan, CEO, Press Ganey. “Organizations that commit to capturing the patient voice in the ED have an opportunity to drive dramatic improvement and reduce suffering for their patients.”

The study is based on data from Press Ganey’s EDCAHPS Pilot Program, which is comprised of the 61 EDCAHPS questions from the CMS official proposed community discharge test survey, along with an additional 31 Press Ganey ED survey questions. The survey was administered to patients treated and discharged directly from the ED, and a total of 8,235 patients representing 150 EDs across the country responded to the survey. Among the notable findings, the study indicated:​ 
  • Patients’ perception that nurses listened carefully to them significantly drives top box ratings for Overall ED experience and Likelihood to Recommend the ED, whether or not they received medication for pain.
  • Patients’ perception that ED caregivers did everything they could to help with pain has a greater influence on the patient experience than receipt of pain medication.
  • Being kept informed about wait times has the same influence on the ED patient experience as getting care quickly.
“More than half of all hospitals’ inpatients are admitted through the ED, which makes it a key contributor to the end-to-end patient experience,” said Dr. Thomas H. Lee, CMO, Press Ganey. “As we aim to reduce patient suffering, improving ED performance must be a priority. Results from our early adopters study demonstrate how understanding patients’ needs through reliable data can empower leaders with the insights to effectively deliver patient-centered care.”

A copy of the Performance Insights report, “EDCAHPS Early Adopter Study: Understanding Patient-Centered Value in the ED” is available for download.