Press Ganey Expands Provo Operations to Support Needs across Health Care Industry

Added on Jan, 23, 2018

State-of-the-art 60-person facility extends Press Ganey’s leading service capabilities

BOSTON — (BUSINESS WIRE) — Press Ganey today announced the expansion of its Provo, Utah, operations to include a new call center dedicated to capturing patient feedback to help health care providers engage consumers in their care. The investment provides Press Ganey’s clients with additional support in connecting with patients nationwide to understand the overall experience of care at medical groups, hospital systems, rehabilitation centers and other settings. Press Ganey now employs more than 1,100 associates, and the Provo facility will support Press Ganey’s growth as the company expands its breadth of solutions and, in particular, its data collection capabilities.

The facility launched its expanded services on January 2, 2018, in support of the company’s digital platform, which includes mobile technologies as well as phone and mail outreach. Today, Press Ganey partners with more than 33,000 health care facilities in capturing patient feedback to drive engagement and improve outcomes.

“Expanding our operations in Utah provides our health care clients with additional capacity to capture patient feedback in real time and help advance patient engagement,” said Patrick T. Ryan, CEO, Press Ganey. “We are proud to partner with leading health care providers to achieve patient-centered care and, at the same time, support the Utah community with meaningful job opportunities that further the health of their economy.”

The Provo facility currently processes feedback from more than 24 million patients annually and is expected to collect feedback via phone from 125,000 patients this year.

“We are thrilled to have an industry leader like Press Ganey as part of our thriving business services community,” said Rona Rahlf, president, Utah Valley Chamber of Commerce. “Their growth strengthens the economic prosperity of Utah Valley citizens and validates the quality of our local talent. I look forward to strengthening our partnership and supporting their success.”