Perspective: The State of Patient Experience [Podcast]

Healthcare Success, By Stewart Gandolf, ​March 1​4, 2016

"Prior to joining Press Ganey, Dr. James Merlino—also a practicing surgeon—was the Chief Experience Officer of the Cleveland Clinic Health System. In this leadership podcast, Dr. Merlino draws on his practical and diverse knowledge and experience and speaks with us about contemporary issues for hospitals and the nation’s health care delivery system."