, By Sara Heath, May 11, 2016
"As patients assume the role of healthcare consumers, it's important that hospitals promote patient satisfaction data transparency to stay afloat.
It’s not enough for healthcare organizations to simply collect patient satisfaction data. Promoting data transparency and actually using that data will be the key to helping practices improve in the long-run.
That’s because the healthcare industry is becoming far more concerned with patient experiences than with simple transactions of care. Healthcare consumers want information about their experiences collected, and they want to know about their peers’ experiences, as well.
“Healthcare consumers – a lot of this is driven by healthcare reform – have really become more involved in their care and their care choices,” Joe Greskoviak, president and chief operating officer at Press Ganey."