Actionable Ways to Improve Patient and Employee Engagement

H&HN, By Genevieve Diesing, April 1, 2016

"If there was a central theme that resounded among the 3,400 nurse leaders attending Day 2 of the American Organization of Nurse Executives’ annual meeting, it would be ​'connection.​'

From Anton Gunn, chief diversity officer and executive director of community health innovation at Medical University of South Carolina, who urged providers to close the gap in care disparities among races, to Press Ganey Chief Nursing Officer Christina Dempsey who reminded attendees to include empathy exercises in their staff training, speakers hammered home the message that if you can bond with your patients — and likewise, your colleagues — you can elevate the value of your care."